Questions Before You Delegate?

A virtual assistant handles business tasks remotely, things like managing your inbox and calendar, replying to customer enquiries, updating your CRM, entering data, researching suppliers or prospects, coordinating projects, scheduling social posts or keeping your online store tidy. If a task is repeatable, can be explained, and can be done with online tools, it can usually be delegated.

Start with work that is frequent, time-consuming and doesn't need your personal expertise: inbox triage, scheduling, data entry, customer FAQs, follow-ups and reporting. On your consultation we'll walk through a typical week with you and suggest a sensible first set of tasks.

No. Many clients don't. During onboarding we'll capture how you like things done, often by recording a short screen walkthrough or writing a simple checklist together, and turn that into working notes your assistant follows and keeps up to date.

With a freelancer you usually manage recruitment, quality, cover and continuity yourself. Tendaji VA provides a managed service: we help scope the work, match you with a suitable assistant, support onboarding and stay involved so communication and quality stay on track. Freelancers can be a great fit for one-off projects; a managed service suits ongoing support.

Kenya has a large, well-educated, English-speaking workforce and Nairobi is one of East Africa's most established business and technology hubs. English is an official language and widely used in business and education, which makes written and spoken communication with US, UK and Australian clients straightforward. Many businesses also find the cost of remote support more manageable than local hiring, while still getting professional, human-led help.

Yes. All client communication is in English, by email, chat, video call or phone, whichever your team already uses.

No. Tendaji VA is headquartered in Nairobi, Kenya, and supports clients in the United States, United Kingdom, Australia and Canada remotely. We're transparent about that from the first conversation.

Kenya runs on East Africa Time (UTC+3) all year, with no daylight saving. That puts Nairobi 2-3 hours ahead of the UK, 7-8 hours ahead of US and Canadian Eastern time, 10-11 hours ahead of Pacific time (Los Angeles, Vancouver), and 7-8 hours behind Sydney. We agree working hours with you during onboarding: some clients want live overlap with their business day, others prefer work completed overnight so it's ready each morning.

Often, yes. Working hours are agreed before your engagement starts and depend on the role and the overlap you need. We'll be upfront about what's practical for your time zone rather than promising round-the-clock cover.

We don't promise 24/7 coverage by default. If you need extended hours, tell us on your consultation and we'll discuss what arrangement, if any, is realistic for your needs.

Pricing depends on the hours you need, the complexity and skill level of the work, required working-hour overlap and how long the engagement runs. We'll give you a clear quote after a short consultation, no hidden fees, and no obligation to proceed.

Yes. Many businesses begin with a part-time arrangement covering their most time-consuming tasks, then adjust as they see what works. Part-time support is a sensible way to test delegation without a big commitment.

Flexibility is a core part of how we work. Support can be reviewed and adjusted as your workload changes, subject to the notice terms agreed in your engagement.

Confidentiality expectations are set out in writing before work begins, and we're happy to sign your NDA. We recommend least-privilege access: your assistant gets only the accounts they need, ideally through their own user login or a password manager rather than shared passwords, and access is removed when no longer required.

Only where you approve it and where it's appropriate. AI can speed up drafting, summarising and research, but a person stays responsible for checking the output, applying judgment and following through. We won't put your confidential or customer data into AI tools you haven't approved.

We can provide administrative support to businesses in regulated sectors, but specialist obligations (for example HIPAA in US healthcare, or professional conduct rules in law and financial services) must be assessed before any work begins. Our assistants do not provide clinical, legal, financial or accounting advice.

We'll summarise what we heard, recommend a support arrangement and send a proposal. Once you agree, we plan onboarding: tool access, communication channels, task priorities and how you'd like progress reported.

Through the channels you already use: Slack, Microsoft Teams, email, WhatsApp, Asana, Trello or similar. We agree response expectations and a regular check-in rhythm during onboarding so you always know what's in progress.

We agree a reporting format that suits you: a shared task board, an end-of-day summary, a weekly report, or a combination. The goal is visibility without you having to chase updates.

Our services are designed for businesses in the USA, UK, Australia and Canada, but we're happy to talk to businesses elsewhere if the working arrangement and time-zone overlap fit.