Based in Nairobi, Kenya | Supporting businesses across the USA, UK, Australia & Canada
E-commerce & Shopify Virtual Assistant
Growth in an online store brings a wave of behind-the-scenes work: listings to update, orders to check, customers to answer, returns to process. An e-commerce virtual assistant keeps your store running smoothly so you can focus on products, marketing and growth.
Service overview
Running an online store looks simple from the outside. Behind the storefront, though, there's a constant stream of operational work: product pages to create and correct, prices and stock levels to keep accurate across channels, orders that need checking, customers asking where their parcel is and returns that need coordinating with suppliers or warehouses.
When that work falls behind, the costs are real: inaccurate listings, overselling, slow responses and unhappy reviews. And for many store owners, the work falls behind precisely when the business is doing well, because there's simply more of it.
An e-commerce virtual assistant takes on the daily operational load across your store and marketplaces. They work in Shopify, Amazon Seller Central, WooCommerce and the apps you rely on, follow your processes and keep the details right, giving you a store that scales without you working every evening.
What we handle
Who it's for
Growing direct-to-consumer brands that need hands-on store admin every day.
Sellers managing listings, buyer messages and inventory across marketplaces.
Businesses selling on their own site, marketplaces and social commerce at once.
Stores that need extra support around launches, sales and peak seasons.
Business benefits
Consistent product data, pricing and stock across every channel.
Fast replies on orders and returns protect your reviews.
New products go live on schedule with complete, optimized pages.
You focus on sourcing, marketing and partnerships.
Example workflows
Commonly used software
Your assistant works in the systems your business already uses. Tool familiarity varies by assistant, so we confirm the right fit for your stack during matching.
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How Tendaji VA supports the workflow
We start with a walkthrough of your store, channels and current processes. Your assistant gets the access they need, usually a staff account with defined permissions, and documents each recurring task as they learn it.
Most e-commerce clients combine a daily operational routine (orders, customers, inventory) with project work such as product launches or catalog clean-ups. We agree priorities and reporting so you always know how the store is running.
Human oversight & AI
AI can generate a first draft of a product description or suggest a reply to a buyer, and your assistant may use those tools where you approve them. But accurate product data, sensible decisions on unusual orders and real empathy for a customer whose gift arrived late are human work. Your assistant checks every detail and keeps your brand voice consistent.
How we use AI responsiblyHow it works
Book a free consultation or send an enquiry, and tell us which tasks are taking up your time.
We talk through your tools, processes, priorities, communication preferences and the working-hour overlap you need.
You receive a clear written proposal covering tasks, availability, hours and price, with no obligation.
We set up secure access, document your first processes and you start handing work over, with regular check-ins.
Pricing
The cost of e-commerce & shopify virtual assistant depends on hours, complexity and the working-hour overlap you need. Tell us about your workload and we'll send a clear written quote in US dollars, pounds, Australian or Canadian dollars.
Where we support
Popular with: E-commerce & Online Retail
FAQ
Yes. Many clients sell on both, and your assistant can support each channel and keep data consistent between them.
Our core service is operational support. Your assistant can help with advertising admin and reporting, but we'll be clear if strategic ad management needs a specialist.
Typically a staff or user account with permissions limited to their tasks. We don't need owner-level access or payment details.
Yes. Tell us early and we'll discuss additional hours or support for your peak period.
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Tell us what is taking up your time. We'll help you explore a practical virtual assistant arrangement for your business.
Ready to get started?
Tell us what is taking up your time. We'll help you explore a practical support solution.
Share a few details and we'll reply by email to arrange next steps.
