Based in Nairobi, Kenya | Supporting businesses across the USA, UK, Australia & Canada
The home of human-led virtual assistants
Spend less time on admin and more time growing your business. Tendaji VA provides skilled, affordable, human-led virtual assistants from Nairobi, Kenya, helping businesses manage daily operations, customer support, scheduling and more.
Based in Nairobi, Kenya. Supporting businesses remotely.
Less Admin. More Growth.
Real people helping you get more done.
Sound familiar?
Important messages get buried under newsletters, notifications and routine requests.
Questions wait hours or days for a reply, and some customers simply move on.
Back-and-forth emails, double bookings and meetings that eat the whole day.
Notes never get logged, so pipeline reports stop telling the truth.
Quotes, proposals and invoices go unchased while you deal with today's fires.
Product listings, order checks and returns take hours every week.
Filing, data entry and paperwork pile up until a weekend disappears.
Strategy, sales and customers get whatever time is left over, which is rarely enough.
You don't have to do everything yourself.
See What You Can DelegateWhat can you delegate?
Inbox, calendar, travel, documents, research and follow-ups.
Learn moreEmail and chat enquiries, helpdesk tickets and clear escalations.
Learn moreProduct uploads, inventory updates, orders, returns and store upkeep.
Learn moreProspect research, lead lists, CRM enrichment and follow-up admin.
Learn moreContent calendars, scheduling, caption drafts and comment monitoring.
Learn moreCRM admin, viewings, listing updates and enquiry follow-up.
Learn moreContent uploads, page updates, blog publishing and routine site admin.
Learn moreCandidate research, interview scheduling and ATS updates.
Learn moreSpreadsheets, data cleaning, CRM entry, research and reports.
Learn moreInvoices, receipts, expense categorisation and payment follow-ups.
Learn moreWhat can you delegate?
Tick everything that's eating into your week. We'll carry your list straight into the enquiry form so you don't have to type it twice.
Select one or more tasks
Why Tendaji VA?
Real people who understand context, notice when something looks wrong and take responsibility for finishing the job.
Hourly help, a monthly package or a dedicated assistant. Support is reviewed as your workload changes.
Nairobi-based professionals with strong written English who are comfortable in the cloud tools your team already uses.
Agreed channels, response expectations and regular check-ins, so you always know what is done and what needs you.
We agree the hours that overlap with your day before work starts. No vague promises of round-the-clock cover.
We document how you like things done as we go, so support improves every week instead of starting from scratch.
AI tools only where you approve them, with a person checking every output and no confidential data in unapproved tools.
Add capable support without the recruitment, payroll and office overheads that come with a local hire.
Who we help
Flexible support for admin, research, inbox and investor-update prep.
Reliable help with email, scheduling, customer replies and paperwork.
Store admin, product listings and customer service that scale with sales.
Lead follow-up, listing coordination and transaction document organization.
Project coordination, reporting prep, content scheduling and client admin.
Sourcing research, interview scheduling and ATS administration.
Executive assistance, proposal formatting and client coordination.
Tier-1 support, onboarding admin, CRM hygiene and documentation help.
Tenant communication, work-order logging and vendor scheduling support.
Calendar, intake admin and document organization, never legal advice.
How it works
Book a free consultation or send an enquiry, and tell us which tasks are taking up your time.
We talk through your tools, processes, priorities, communication preferences and the working-hour overlap you need.
You receive a clear written proposal covering tasks, availability, hours and price, with no obligation.
We set up secure access, document your first processes and you start handing work over, with regular check-ins.
Pricing & support arrangements
Pay as you go
Flexible, task-based help for businesses with varying or occasional workloads.
Rates on request
Monthly package
For businesses with recurring administrative needs.
Custom quote
Scoped to your hours and tasks
Monthly package
For businesses needing broader ongoing assistance.
Custom quote
Scoped to your hours and tasks
Monthly package
For businesses requiring more consistent, higher-volume assistance.
Custom quote
Scoped to your hours and tasks
We quote in US dollars, British pounds, Australian dollars or Canadian dollars. Prices are confirmed in writing before you commit.
Based in Nairobi. Supporting global business.
Business support no longer needs to be limited by geography.
Tendaji VA connects businesses in the United States, United Kingdom, Australia and Canada with Nairobi-based remote support professionals, working to an agreed overlap with your business day.
Virtual assistant services for American startups, small businesses, executives and growing teams.
Nairobi is 7-11 hours ahead of mainland US time
Learn moreRemote administrative and business support for UK SMEs, founders and professional firms.
Nairobi is 2-3 hours ahead of UK time
Learn moreFlexible virtual assistant support for Australian businesses, with follow-the-sun delivery.
Nairobi is 5-8 hours behind Australian time
Learn moreRemote administrative, e-commerce and real estate support for Canadian businesses.
Nairobi is 6-11 hours ahead of most of Canada
Learn moreHuman support in an AI-powered world
AI can summarize meetings, generate content and automate repetitive tasks. But businesses still need people who understand context, communicate with customers, manage exceptions and follow through.
Tendaji VA combines capable human assistance with efficient digital workflows to help businesses get work done with care and accountability.
Customers sometimes need a thoughtful, personalized response, not another automated message.
When priorities change or situations become complicated, human understanding and appropriate escalation matter.
Generating a response is one thing. Making sure the issue is resolved is another.
We support efficient ways of working, including suitable AI tools where approved and appropriate.
Client experiences
A clear, written scope of work, agreed tools and channels, and a named point of contact before any work begins.
Confidentiality expectations in writing, NDAs signed on request, and discretion with everything we see in your systems.
Least-privilege access, individual logins or password managers instead of shared passwords, and access removed when no longer needed.
Your data stays in your systems wherever possible. We don't copy client data to personal devices or unapproved tools.
AI tools are used only where you approve them, with a person checking every output, and never with confidential data you haven't cleared.
Clear expectations on availability, turnaround and scope. If something isn't a good fit, we'll say so.
Want to see how support could look for your business?
See Illustrative Use CasesInsights & resources
4 min read
What does a virtual assistant do? Inbox and calendar, customer support, CRM updates, e-commerce admin and more, plus what they don't do and how to decide.
Read More: What Does a Virtual Assistant Do? A Practical Guide for Business Owners4 min read
How much does a virtual assistant cost? What drives pricing (hours, skills, location, hiring model, hidden costs) and how to compare quotes fairly.
Read More: How Much Does a Virtual Assistant Cost in 2027?4 min read
Why US businesses are hiring virtual assistants from Kenya: English fluency, time-zone overlap, talent and technology, plus what to check before you hire.
Read More: Why US Businesses Are Considering Virtual Assistants from KenyaFAQ
A virtual assistant handles business tasks remotely, things like managing your inbox and calendar, replying to customer enquiries, updating your CRM, entering data, researching suppliers or prospects, coordinating projects, scheduling social posts or keeping your online store tidy. If a task is repeatable, can be explained, and can be done with online tools, it can usually be delegated.
Kenya has a large, well-educated, English-speaking workforce and Nairobi is one of East Africa's most established business and technology hubs. English is an official language and widely used in business and education, which makes written and spoken communication with US, UK and Australian clients straightforward. Many businesses also find the cost of remote support more manageable than local hiring, while still getting professional, human-led help.
Kenya runs on East Africa Time (UTC+3) all year, with no daylight saving. That puts Nairobi 2-3 hours ahead of the UK, 7-8 hours ahead of US and Canadian Eastern time, 10-11 hours ahead of Pacific time (Los Angeles, Vancouver), and 7-8 hours behind Sydney. We agree working hours with you during onboarding: some clients want live overlap with their business day, others prefer work completed overnight so it's ready each morning.
Pricing depends on the hours you need, the complexity and skill level of the work, required working-hour overlap and how long the engagement runs. We'll give you a clear quote after a short consultation, no hidden fees, and no obligation to proceed.
Confidentiality expectations are set out in writing before work begins, and we're happy to sign your NDA. We recommend least-privilege access: your assistant gets only the accounts they need, ideally through their own user login or a password manager rather than shared passwords, and access is removed when no longer required.
Only where you approve it and where it's appropriate. AI can speed up drafting, summarising and research, but a person stays responsible for checking the output, applying judgment and following through. We won't put your confidential or customer data into AI tools you haven't approved.
Through the channels you already use: Slack, Microsoft Teams, email, WhatsApp, Asana, Trello or similar. We agree response expectations and a regular check-in rhythm during onboarding so you always know what's in progress.
We'll summarise what we heard, recommend a support arrangement and send a proposal. Once you agree, we plan onboarding: tool access, communication channels, task priorities and how you'd like progress reported.
Yes. Many businesses begin with a part-time arrangement covering their most time-consuming tasks, then adjust as they see what works. Part-time support is a sensible way to test delegation without a big commitment.
Our services are designed for businesses in the USA, UK, Australia and Canada, but we're happy to talk to businesses elsewhere if the working arrangement and time-zone overlap fit.
Ready when you are
Tell us what is taking up your time. We'll help you explore a practical virtual assistant arrangement for your business.
Ready to get started?
Tell us what is taking up your time. We'll help you explore a practical support solution.
Share a few details and we'll reply by email to arrange next steps.
