How it works
Getting Help Shouldn't Add More Work to Your Day.
How it works
Getting Help Shouldn't Add More Work to Your Day.
- 01
Tell us what you need
Book a free consultation or send an enquiry, and tell us which tasks are taking up your time.
- 02
Discuss your workflow
We talk through your tools, processes, priorities, communication preferences and the working-hour overlap you need.
- 03
Agree scope and pricing
You receive a clear written proposal covering tasks, availability, hours and price, with no obligation.
- 04
Onboard and delegate
We set up secure access, document your first processes and you start handing work over, with regular check-ins.
Step by step
What Happens From First Call to Ongoing Support
Step 1
Free consultation
A short, relaxed conversation about your business, the tasks eating your time and what success would look like.
- Walk through a typical week
- Identify tasks that are ready to delegate
- Discuss tools, time zones and communication
- Ask us anything, no obligation
Step 2
Your support plan & proposal
We summarise what we heard and recommend an arrangement that fits: part-time, dedicated or specialist.
- Clear scope of tasks
- Recommended hours and working-hour overlap
- Transparent quote
- Confidentiality and access approach
Step 3
Matching
We match you with an assistant whose skills, tool experience and communication style suit your work.
- Relevant skills and experience
- Familiarity with your key tools
- Availability that fits your hours
- An introduction call before you start, where possible
Step 4
Onboarding
A structured start that sets your assistant up to succeed, without eating your whole week.
- Secure, role-based access to your tools
- Process walkthroughs and checklists
- Communication channels and response expectations
- First tasks with close feedback
Step 5
Delegate & track progress
Your assistant takes on agreed tasks and keeps you informed in the way you prefer.
- Shared task board or request channel
- Daily or weekly summaries
- Escalation rules for anything that needs you
- Documentation you own
Step 6
Review & grow
Regular check-ins keep support aligned with your priorities and make room to delegate more.
- Regular performance check-ins
- Adjust hours or scope as you grow
- Add specialist support when needed
- Honest feedback in both directions
Built on trust
Transparent From Day One
Transparent onboarding
A clear, written scope of work, agreed tools and channels, and a named point of contact before any work begins.
Confidentiality by default
Confidentiality expectations in writing, NDAs signed on request, and discretion with everything we see in your systems.
Secure access practices
Least-privilege access, individual logins or password managers instead of shared passwords, and access removed when no longer needed.
Careful data handling
Your data stays in your systems wherever possible. We don't copy client data to personal devices or unapproved tools.
Responsible AI use
AI tools are used only where you approve them, with a person checking every output, and never with confidential data you haven't cleared.
Honest communication
Clear expectations on availability, turnaround and scope. If something isn't a good fit, we'll say so.
FAQ
Questions Before You Delegate?
What happens after the consultation?
We'll summarise what we heard, recommend a support arrangement and send a proposal. Once you agree, we plan onboarding: tool access, communication channels, task priorities and how you'd like progress reported.
How will we communicate day to day?
Through the channels you already use: Slack, Microsoft Teams, email, WhatsApp, Asana, Trello or similar. We agree response expectations and a regular check-in rhythm during onboarding so you always know what's in progress.
How do I track what my assistant is working on?
We agree a reporting format that suits you: a shared task board, an end-of-day summary, a weekly report, or a combination. The goal is visibility without you having to chase updates.
Do you work with businesses outside the USA, UK, Australia and Canada?
Our services are designed for businesses in the USA, UK, Australia and Canada, but we're happy to talk to businesses elsewhere if the working arrangement and time-zone overlap fit.
How do time zones work between Kenya and my business?
Kenya runs on East Africa Time (UTC+3) all year, with no daylight saving. That puts Nairobi 2-3 hours ahead of the UK, 7-8 hours ahead of US and Canadian Eastern time, 10-11 hours ahead of Pacific time (Los Angeles, Vancouver), and 7-8 hours behind Sydney. We agree working hours with you during onboarding: some clients want live overlap with their business day, others prefer work completed overnight so it's ready each morning.
Can my assistant work during my business hours?
Often, yes. Working hours are agreed before your engagement starts and depend on the role and the overlap you need. We'll be upfront about what's practical for your time zone rather than promising round-the-clock cover.
Ready when you are
Ready to Get Hours Back in Your Week?
Tell us what is taking up your time. We'll help you explore a practical virtual assistant arrangement for your business.