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Tendaji VA

Virtual Receptionist

Never Let Another Enquiry Go to Voicemail.

Every missed call could be a new customer calling someone else. A Tendaji VA virtual receptionist answers calls professionally, takes accurate messages, books appointments and makes sure every enquiry gets a response, without you hiring a front-desk team.

See What We Handle
Remote professional working at a computer

Service overview

Virtual Receptionist, Explained

For many businesses, the phone is still where the most valuable conversations start: a homeowner needing an urgent repair, a patient booking an appointment, a client with a question about their order. But when you're on a job site, in a meeting or with another customer, answering every call isn't realistic.

A virtual receptionist gives your business a consistent, professional first point of contact. Calls are answered with your business name, callers are helped or routed, and every interaction is logged so you can follow up. Appointments can be booked directly into your calendar or scheduling system.

Because reception work is often about juggling, our receptionists also handle the related admin: returning missed calls, sending confirmation emails, managing booking changes and keeping a clean record of enquiries.

What we handle

What Your Assistant Can Take Off Your Plate

Call handling

  • Answering calls in your business name
  • Screening and routing calls to the right person
  • Accurate message taking and instant notifications
  • Returning missed calls and voicemails

Appointments

  • Booking into your calendar or booking system
  • Rescheduling and cancellations
  • Appointment confirmations and reminders
  • Managing waitlists

Enquiries

  • Answering common questions from a script
  • Capturing new lead details
  • Sending information packs and quotes
  • Logging enquiries in your CRM

Front-office admin

  • Managing the shared inbox
  • Updating customer records
  • Daily call and enquiry summaries
  • Coordinating with your field team

Who it's for

Is This the Right Support for You?

Home service businesses

Plumbers, electricians, cleaners and contractors who can't answer the phone mid-job.

Clinics and wellness practices

Non-clinical appointment booking and reminders, scoped carefully for privacy requirements.

Law firms and professional offices

Professional call handling and intake admin for busy fee earners.

Real estate and property teams

Enquiries about listings and viewings captured and booked without delay.

Business benefits

What Changes When You Delegate

More enquiries converted

Callers reach a real person instead of voicemail.

A professional first impression

Every call answered consistently, in your business name.

Fewer interruptions

Focus on your work while calls are handled and summarized.

Organized follow-up

Every enquiry logged with details and next steps.

Remote professional working at a computer

Example workflows

What This Looks Like in Practice

Illustrative examples of how delegated work typically flows. Your assistant will follow the process agreed with you.

A new customer calls about a quote

  1. 1Your receptionist answers in your business name
  2. 2Captures the caller's details and job requirements using your intake script
  3. 3Books a site visit or call-back into your calendar
  4. 4Sends you a summary and the customer a confirmation email

End-of-day wrap-up

  1. 1Your receptionist reviews the day's calls and messages
  2. 2Returns any missed calls during working hours
  3. 3Updates the CRM with outcomes
  4. 4Sends a daily summary listing anything that needs your attention

Commonly used software

We Work Inside Your Tools

Your assistant works in the systems your business already uses. Tool familiarity varies by assistant, so we confirm the right fit for your stack during matching.

  • RingCentral
  • Aircall
  • Dialpad
  • Zoom Phone
  • Google Voice
  • Microsoft Teams Phone
  • Calendly
  • Acuity Scheduling
  • Jobber
  • Housecall Pro
  • HubSpot
  • Google Calendar
  • WhatsApp Business
  • Slack

Product names are trademarks of their respective owners. Listing them does not imply partnership or certification.

How Tendaji VA supports the workflow

Structured From Day One

We'll work with you to design a simple call flow: how calls are answered, which questions the receptionist can answer, how messages reach you, and what counts as urgent. Calls are typically routed to your receptionist through your existing business phone system or a cloud phone provider.

Your receptionist follows a call script that we refine together after the first few weeks. You'll receive instant notifications for important messages and a daily summary of all activity.

Human oversight & AI

Smart Tools. Human Responsibility.

AI voice agents are improving, and some businesses use them for simple after-hours messages. But callers with urgent problems, complex questions or real frustration still want a human. A virtual receptionist listens, reassures, asks the right follow-up questions and makes a judgment call about urgency, things that protect your reputation on the calls that matter most.

How we use AI responsibly

How it works

Getting Help Shouldn't Add More Work to Your Day.

  1. 01

    Tell us what you need

    Book a free consultation or send an enquiry, and tell us which tasks are taking up your time.

  2. 02

    Discuss your workflow

    We talk through your tools, processes, priorities, communication preferences and the working-hour overlap you need.

  3. 03

    Agree scope and pricing

    You receive a clear written proposal covering tasks, availability, hours and price, with no obligation.

  4. 04

    Onboard and delegate

    We set up secure access, document your first processes and you start handing work over, with regular check-ins.

Pricing

Hourly or monthly. Quoted in your currency.

The cost of virtual receptionist depends on hours, complexity and the working-hour overlap you need. Tell us about your workload and we'll send a clear written quote in US dollars, pounds, Australian or Canadian dollars.

Where we support

Virtual Receptionist for international businesses

Popular with: Small Businesses & SMEs, Real Estate, Property Management, Healthcare Administration

FAQ

Virtual Receptionist FAQs

Common questions about delegating virtual receptionist to a remote assistant.
See all FAQs

How do calls get to the receptionist?

Usually through call forwarding or a shared line in a cloud phone system such as RingCentral, Aircall or Dialpad. We'll help you choose a setup that works with your current number.

Will the receptionist answer in my business name?

Yes. Your receptionist answers as part of your team using an agreed greeting.

What hours can the receptionist cover?

Coverage hours are agreed during onboarding based on your time zone and call patterns. We don't promise 24/7 coverage by default.

Can a receptionist support a healthcare practice?

We can provide non-clinical admin such as appointment scheduling, but privacy obligations (for example HIPAA in the US) must be assessed before work begins. Receptionists never give medical advice.

Ready when you are

Ready to Get Hours Back in Your Week?

Tell us what is taking up your time. We'll help you explore a practical virtual assistant arrangement for your business.

Request a Quote

Ready to get started?

Let's Get Some Work Off Your Plate.

Tell us what is taking up your time. We'll help you explore a practical support solution.

Ask About Virtual Receptionist

Share a few details and we'll reply by email to arrange next steps.